Uncork the details of membership
XCAL Wine Club Members
What to Expect Each Month
As a valued member of the XCAL Wine Club, your journey into the world of curated wines starts here! Once you have purchased a Silver Level or Gold Level membership, you will be enrolled to receive your monthly handpicked selections. Your credit card on file will be automatically charged on the 15th of the month. The cost for the Silver Level (three bottles per month) is $112.50. The cost for the Gold Level (six bottles per month) is $225.
Convenient Pick-Up Details
Your wine awaits! Stop by the XCAL Founder’s Club on or after the 25th of each month. Check in with one of our friendly bartenders, who will guide you to the XCAL Wine Club cabinet where you will find your order clearly marked with your name. Your order will include the monthly selections along with any additional bottles that you may have purchased. Can’t make it? No problem at all! Simply email us at wineclub@xcal.com, and we’ll hold onto your wines until you can pick them up.
More Selections
Easily Add Wines to Your Order
As an XCAL Wine Club member, you’ll have access to purchase more bottles of wine in addition to your regular monthly membership. This means you have the flexibility to expand your wine collection when you want. Order by the 15th of each month.
Questions About XCAL Wine Club
Where do I pick up my wine?
Picking up your wines as an XCAL Wine Club member is very convenient! Here’s everything you need to know:
- Location: Head to the XCAL Founder’s Club during regular hours to collect your wines. Check in with one of our friendly bartenders, who will direct you to the Wine Club cabinet where your wines will be clearly marked and ready for pick up.
- Pickup Date: Your wines will be ready for pickup each month starting on the 25th.
- Flexible Timing: Can’t make it on the 25th? No problem! Your wines will be available for pickup any time after that date, so you can stop by at your convenience.
When can I pick up my wine?
We want to make picking up your monthly wine order as easy and flexible as possible! Here’s everything you need to know about the process:
- Pickup Date: Your monthly wine order will be ready for pickup starting on the 25th of each month.
- Flexible Timing: Can’t make it on the 25th? No problem at all! Your wines will remain available for pickup any time after that date. Whether it’s the next day or the following week, you can stop by whenever it’s most convenient for you.
- Convenient Location: Simply visit the XCAL Founder’s Club to collect your wines. Our team will have your order ready and waiting for you, so you can enjoy a seamless and hassle-free experience.
What happens if I’m not able to pick up my order on the 25th?
We understand that schedules can be unpredictable, so we’ve made it easy for you to pick up your wines at a time that works best for you. Here’s how it works:
- Flexible Pickup Timing: If you can’t make it on the 25th, don’t worry! Your wines will be available for pickup any time after that date. Whether it’s the next day or the following week, you can stop by at your convenience.
- No Rush, No Stress: There’s no need to feel pressured to pick up your wines on a specific day. We’ll keep your order safe and ready for you whenever you’re able to swing by.
- Let Us Know: To help us provide the best service, we kindly ask that you email us at wineclub@xcal.com if you know you’ll be picking up your wines after the 25th. This allows our team to ensure your order is prepared and waiting for you when you arrive.
Can I change my membership level?
Yes! We understand that your wine preferences and needs may evolve over time, and we’re here to make adjustments easy for you. Here’s how you can change your XCAL Wine Club membership level:
- Email Us: Simply send an email to wineclub@xcal.com with your request to change your membership level. Be sure to include your full name, current membership level and the new level you’d like to switch to.
- Quick and Easy Process: Our team will process your request promptly and confirm the changes. If we need any additional information, we’ll reach out to you directly to ensure a smooth transition.
- Flexibility to Suit Your Needs: We’re happy to adjust your membership level at the current rate to accommodate your preferences.
- Confirmation and Next Steps: Once your membership level has been updated, you’ll receive a confirmation email with all the details about your any changes.
When will my monthly membership and any additional bottles I order be billed?
We aim to make billing and payments for your XCAL Wine Club membership as simple and transparent as possible. Here’s a detailed breakdown of how it works:
- Monthly Billing Date: Your credit card on file will be automatically billed on the 15th of each month for your membership. This ensures your wine selections are prepared and ready for you by the 25th.
- Membership Pricing:
Silver Level Membership: $112.50 per month
Gold Level Membership: $225 per month - Adding Extra Bottles: If you’d like to enhance your monthly order with additional bottles, you can do so. Here’s how it works:
Immediate Billing: The cost of any additional bottles will be charged to your card as soon as you add them to your order.
Pickup Timing: Your extra bottles will be ready for pickup on the 25th of the month, along with your regular monthly order.
Seamless Process: Our automated billing system ensures a hassle-free experience, so you can focus on enjoying your wines without worrying about payment logistics. - Questions or Updates? If you have any questions about billing, feel free to email us at wineclub@xcal.com. Our team is happy to assist and ensure everything runs smoothly.
Can I choose the wines I receive in my monthly membership?
At XCAL Wine Club, we take pride in curating an exceptional wine experience for all our members. Here’s how wine selection works:
- Curated Monthly Selections: Each month, our team of wine experts carefully selects a lineup of wines. These selections are tailored to showcase a variety of flavors, styles or regions, ensuring a delightful and diverse tasting experience. The wines and quantity of bottles you receive will depend on your chosen membership level. Silver level members receive a curated collection of three bottles of wine per month and Gold level members receive a curated collection of six bottles of wine per month.
- Add-On Opportunity: You’ll have the chance to add additional bottles to your order each month, based on availability. This is a great way to try new wines and stock up on your favorites. All orders must be placed no later than the 15th of the month to ensure that they are included for pick up with your regular monthly membership order.
How do I cancel?
We understand that circumstances can change, and we’ve made the cancellation process as straightforward as possible. Here’s how it works:
- Log In to Your Account: Start by logging in to your XCAL Wine Club account through our website. Once you’re logged in, navigate to the “My Account” section.
- Follow the Cancellation Steps: Within your account, you’ll find clear instructions to guide you through the cancellation process. Be sure to complete all the steps to ensure your cancellation is processed.
- Timing is Key: To avoid being charged for the next month, make sure to complete your cancellation before the 15th of the month. This cutoff allows us to process your request in time for the upcoming billing cycle.
- Already Charged for the Current Month?: If your card has already been charged for the current month, don’t worry — you’ll still receive that month’s wine order. Your cancellation will take effect before the following month’s order, ensuring no further charges.
- Confirmation: Once your cancellation is processed, you’ll receive a confirmation email.
- We’re Here to Help: If you have any questions or run into any issues during the cancellation process, feel free to reach out to us at wineclub@xcal.com. Our team is happy to assist and ensure everything is handled smoothly.
Do you have another question?
We’re here to help! If you have a question that hasn’t been answered in our FAQ, don’t hesitate to reach out. Here’s how you can get in touch:
- Email Us: Send your inquiry to wineclub@xcal.com. Whether it’s about your membership, wine selections, pickup details, or anything else, our team is ready to assist.
- What to Include in Your Email: To help us provide the best possible support, please include the following details in your email:
Your full name
Membership level
A clear description of your question or concern - Prompt Response: Our dedicated team strives to respond to all inquiries as quickly as possible. You can expect a friendly and helpful reply to address your needs.
- We’re Here for You: We’re happy to provide the information and support you need to make your experience exceptional.